(FAQ) – YouGoGirl

1. How long does shipping take?

• U.S. Orders: Estimated delivery time is 7-14 days.
• International Orders: Estimated delivery time is 14-31 days.
• Once your order has been shipped, you will receive a tracking number to monitor your delivery status.

2. How can I track my order?

Once your order is processed and shipped, you will receive an email with tracking information. You can also check the status of your order anytime on our Track Order page.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. To initiate a return, please contact our support team for further instructions.

4. Can I cancel or modify my order?

We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us within 24 hours of placing it. Once an order has been processed, we may not be able to make changes.

5. Do you offer refunds?

Yes, refunds are issued for returned items that meet our return policy requirements. Once we receive your return, we will process your refund within 5-7 business days.

6. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.

7. Do you ship internationally?

Yes! We offer worldwide shipping with estimated delivery times of 14-31 days, depending on your location. Please note that international customers are responsible for any customs fees or import taxes required by their country.

8. How do I contact customer support?

If you have any questions, concerns, or need assistance with an order, our friendly customer support team is here to help! You can reach us via email at yougogirlstore1@gmail.com. We are here to help!

9. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.

10. Are your products available in physical stores?

Currently, YouGoGirl is an online-only store. This allows us to offer exclusive deals and direct-to-customer pricing that you won’t find in retail stores.